Get 20% off! arrow_drop_up

FREE SHIPPING WORLDWIDE | MONEY BACK GUARANTEE | RESPONSIVE CUSTOMER SUPPORT

    FAQ

    FAQ

     

    How soon can I expect a response to my inquiry?

    We handle messages and emails in the sequence they arrive, striving to reply as expeditiously as we can. Typically, you can anticipate a response within 24 hours of sending your message or email.

    What is the duration of the processing period for orders?

    Our standard order processing timeframe ranges from 1 to 3 business days starting from the date of your order placement. While the majority of orders are typically prepared within 24 hours, in rare instances where our warehouse experiences high demand, processing times may extend to a maximum of 3 business days after your order date.

    Is it possible to modify my shipping address after I've confirmed my order?

    Our warehouse team aims to efficiently pack and ship orders, often within a 24-hour timeframe. As a result, accommodating requests for address changes may not always be feasible. If you identify an error, we recommend promptly sending an email to us, including your name and order number. This will enable us to make an effort to correct your package's address before it departs. While we cannot guarantee success, especially after the package has left our warehouse, we will do our utmost to assist you.

    Will my order be delivered in a single package?

    Depending on the size of your order, it is possible that you may receive separate packages, which could potentially arrive with a 1 to 2 business day interval.

    Change of address?

    Our warehouse team is exceptionally efficient. If you happen to spot any errors, kindly send us an email as soon as possible, including your name and order number. This will enable us to make an attempt to intercept your package before it is dispatched. Please be aware that once the package has left our warehouse, altering the address becomes increasingly challenging. Nevertheless, rest assured, we will exert our utmost effort to assist you!

    How do I monitor the progress of my order?

    You can effortlessly monitor the status of your order by navigating to the "Track My Order". Just enter your tracking number, and you'll gain instant insight into the whereabouts of your package. Should you require any additional assistance, please don't hesitate to reach out to us; we're here to support you.

    I've received a damaged item – what's the next step?

    We regret that your package didn't arrive in pristine condition. To address this issue, kindly get in touch with us, providing your name and order number. Our team will be glad to assist you further.

    Have more questions?  Feel free to reach out by sending an email to help@myfantasticwand.com and rest assured, we guarantee a response within 24 hours.